Experience and Skills
POSITION SUMMARY:
Responsible for daily duties in the Retail Administration department
including gathering, reporting, researching, processing, and analyzing
data for the IRA/HSA portfolio. Activities may include tax reporting,
retirement plan administration, IRA/HSA transaction processing and
handling research requests to support the retail line of business.
Provide service as back office support to the retail channels.
Activities performed are in alignment and in accordance with all
Retail Administration department processes and procedures. Services
are professionally delivered and internal associates and members are
provided excellent member service.
ESSENTIAL FUNCTIONS:
* Processing incoming IRA and HSA paperwork, death claims, rollovers
and transfers
* Process IRA monthly periodic statements, tax document preparation
* Notify members of required minimum distribution for IRA accounts
* Assist department in project planning, research, project tasks and completion
* Perform daily duties in Retail Administration department to ensure
effective completion of all daily, weekly, monthly and annual tasks
* Follow all established Retail Administration department policies
and procedures
* Staying informed on changes in tax laws and regulations as they
pertain to IRAs and HSAs and communicating that information to retail
staff and members
* Working with the training department to provide proper training on
IRA/HSA processes to retail staff
* Seek out and recommend process and procedure improvements for
Retail Administration department to increase efficiency and streamline
process for members and associates
* Work within department processes and procedures in accordance with
established policy guidelines and standards, and are properly documented
* Perform Retail Administration department functions are efficiently
and effectively performed in accordance with established Credit Union
policies and standards and with applicable laws and regulations
* Keep manager informed of Retail Administration department
activities, progress toward established objectives, and of any
significant problems including fraud trends
* Complete required reports and related documents promptly and
accurately, and in compliance with Credit Union guidelines and
policies. Ensure the maintenance of department records and ensure the
availability of adequate services and materials to support retail line
of business activities.
* Ensure that members are properly informed of Credit Union practices
and that requests, problems, and questions are promptly resolved
* Ensure that the Credit Union's professional reputation is
maintained internally and externally
* Represent and assist departmental projects that involve Payment
Services and involve other line of business and stake holders as
warranted across the organization
* Assume responsibility for related duties as required or assigned
QUALIFICATIONS
EDUCATION/CERTIFICATION:
* Associate’s Degree and/or 2 years of recent and related work
experience required
REQUIRED KNOWLEDGE:
* Thorough understanding established processes, procedures, polices
and risks to the organization relating to retirement accounts
* Thorough understanding of IRA and HSA rules and regulations
* Problem solving skills and time management
EXPERIENCE REQUIRED:
* Minimum of two years experience in a financial institution required
* Previous experience with retirement accounts and or tax preparation
strongly preferred but not required
* Working Knowledge of IRA and HSA rules and regulations
SKILLS/ABILITIES:
* Ability to multitask and manage time effectively to balance workday
and to complete all assigned duties in a timely manner
* Attention to detail and strong organizational skills
* Working knowledge of operating systems.
* Clear communication, proficient math and typing skills
* Must have a professional appearance, dress and attitude
WORKING CONDITIONS
* Standard office conditions
* Low to moderate noise
* Limited lifting up to 10 lbs.
This description has been reviewed to ensure that only essential
functions and basic duties have been included. Peripheral tasks,
only incidentally related to each position, have been excluded.
Essential functions, requirements, skills, and abilities included
have been determined to be the minimal standards required to
successfully perform the positions. In no instance, however, should
the duties, responsibilities, and requirements delineated be
interpreted as all-inclusive. Additional functions and requirements
may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is
possible that requirements may be modified to reasonably accommodate
disabled individuals. However, no accommodations will be made which
may pose serious health or safety risks to the employee or others or
which impose undue hardships on the organization.
The Credit Union believes that each employee makes a
significant contribution to our success. That contribution should
not be limited by the assigned responsibilities. Therefore, this job
description is designed to outline primary duties, qualifications,
and job scope, but not limit the incumbent. It is our expectation
that each employee will offer his/her services wherever and whenever
necessary to ensure the success of our endeavors. Job descriptions
are not intended as and do not create employment contracts. The
organization maintains its status as an at-will employer. Employees
can be terminated for any reason not prohibited by law.
This Job Description is not a complete statement of all duties
and responsibilities of this position and may change with or
without notice.
