Experience and Skills
POSITION SUMMARY:
Responsible for analysis of the credit union’s business functions to
ascertain the probable areas of fraud. Utilizes various monitoring
systems to execute countermeasures designed to identify questionable
member transaction patterns indicative of fraud scenarios. Provides
clear communication and detailed information for fraud cases.
Maintains a balanced perspective to ensure that the credit union brand
and a high level of member experience are maintained.
ESSENTIAL FUNCTIONS:
- Perform a series of reviews utilizing various tools and reports to
identify potential fraudulent activities on new and existing member accounts
- Thoroughly research/investigate incidents and/or allegations of
fraud and ensure confidentiality of all information collected during investigation.
- Provides detailed incident information in all case notes for
further evaluation by Fraud Analyst II, Fraud Analyst III, and Fraud
& BSA Manager.
- May assist in identify emerging fraud trends and develop
recommendations based on data analytics to detect and prevent future
fraud events
- Executes complex countermeasures and various mitigation strategies
to avoid/minimize losses to the credit union and members
- Keeps management informed of area activities and significant
problems. Provides suggestions for improved policies, procedures and
practices as it pertains to risk management and fraud prevention
- Maintain, monitor, and update all risks in area of responsibility
in fraud software
- Ensures that assigned department functions are completed in
accordance with Credit Union policies and procedures.
- Maintains member confidentiality
- Live our mission and corporate philosophy on a daily basis: Build
Relationships and Add Value Everyday -B.R.A.V.E.
- Responsible for related duties as required or assigned.
QUALIFICATIONS
EDUCATION/CERTIFICATION:
- High School diploma, or GED or equivalent combination of formal
training and experience
REQUIRED KNOWLEDGE:
- Must be familiar with fraud detection concepts and practices
- Familiarity with Symitar framework and systems a plus.
EXPERIENCE REQUIRED:
- A minimum of one year up to three years of similar or related
experience, including preparatory experience.
SKILLS/ABILITIES:
- Proven analytical and problem-solving skills
- Self-driven with an ability to work independently
- Excellent verbal and written communication skills
- Well organized and attentive to detail
- Ability to collaborate with individuals outside of fraud area
- Proficient in Microsoft Office Suite
- Able to use a PC and related software applications
- 10-key, telephone, and other basic business equipment
WORKING CONDITIONS
- Standard office conditions
- Low to moderate noise
- Limited lifting up to 10 lbs.
This description has been reviewed to ensure that only essential
functions and basic duties have been included. Peripheral tasks,
only incidentally related to each position, have been excluded.
Essential functions, requirements, skills, and abilities included
have been determined to be the minimal standards required to
successfully perform the positions. In no instance, however, should
the duties, responsibilities, and requirements delineated be
interpreted as all-inclusive. Additional functions and requirements
may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is
possible that requirements may be modified to reasonably accommodate
disabled individuals. However, no accommodations will be made which
may pose serious health or safety risks to the employee or others or
which impose undue hardships on the organization.
The Credit Union believes that each employee makes a significant
contribution to our success. That contribution should not be limited
by the assigned responsibilities. Therefore, this job description is
designed to outline primary duties, qualifications, and job scope,
but not limit the incumbent. It is our expectation that each
employee will offer his/her services wherever and whenever necessary
to ensure the success of our endeavors.
Job descriptions are not intended as and do not create
employment contracts. The organization maintains its status as an
at-will employer. Employees can be terminated for any reason not
prohibited by law.
This Job Description is not a complete statement of all duties
and responsibilities of this position and may change with or
without notice.