Retail Administration Representative (Mail) - Broomfield Interlocken Blvd

Job Description

$1000 HIRING BONUS FOR ALL NEW EMPLOYEES*

*$1000 to be paid out 90 days after start date.

As The Artisans of Banking, we strive to be B.R.A.V.E. (Build Relationships & Add Value Everyday). We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.

When you join our Premier Members team, your benefits will include:

• Comprehensive medical insurance plan that has HRA, HSA, and FSA options
• Dental and vision insurance
• Generous paid-time-off
• 11 paid holidays
• Annual bonus
• 401(k) plan with a 5% match
• Wellness program
• Tuition assistance
• 1% employee loan discount
• Employee Assistance Program (EAP)
• Life and disability coverage

What sets working for Premier Members apart?

• Career development and pathing opportunities to move into leadership roles or other lines of business within PMCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
• Supportive and engaging work environment.
• A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.
• A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.

Starting Hourly Salary $17.00 - $20.05 based on experience

Experience and Skills

POSITION SUMMARY:

Responsible daily duties in the Retail Administration department including sorting and processing of incoming mail, processing reports and research regarding member accounts and provide service as back office support to the retail channels. Activities performed are in alignment and in accordance with all Retail Administration department processes and procedures. Services are professionally delivered and internal associates and members are provided excellent member service.

ESSENTIAL FUNCTIONS:

• Live our mission and corporate philosophy on a daily basis: Build Relationships and Add Value Everyday - B.R.A.V.E.
• Build member relationships that deliver value and demonstrate that we care
• Responsible for sorting all incoming mail and placing in appropriate interoffice envelopes, mailboxes and disposing of junk mail
• Processing all payments and deposits received via mail
• Review and process returned mail
• Responsible for review and acceptance of Remote Capture Deposits
• Perform Verification on Deposit requests as received
• Answer staff questions via the helpdesk and/or call line
• Assist department in project planning, research, project tasks and completion
• Perform daily duties in Retail Administration department to ensure effective completion of all daily, weekly, monthly and annual tasks
• Process demographic change requests following established procedures
• Follow all established Retail Administration department policies and procedures
• Recommend process and procedure improvements for Retail Administration department to increase efficiency and streamline process for members and associates
• Work within department processes and procedures in accordance with established policy guidelines and standards, and are properly documented
• Perform Retail Administration department functions are efficiently and effectively performed in accordance with established Credit Union policies and standards and with applicable laws and regulations
• Keep manager informed of Retail Administration department activities, progress toward established objectives, and of any significant problems including fraud trends
• Complete required reports and related documents promptly and accurately, and in compliance with Credit Union guidelines and policies. Ensure the maintenance of department records and ensure the availability of adequate services and materials to support retail line of business activities.
• Ensure that members are properly informed of Credit Union practices and that requests, problems, and questions are promptly resolved
• Ensure that the Credit Union's professional reputation is maintained internally and externally
• Represent and assist departmental projects that involve retail administration and involve other line of business and stake holders as warranted across the organization
• Assume responsibility for related duties as required or assigned

Knowledge, Education and skill Requirements:

• High school diploma, GED or equivalent with 6 months member service experience
• 6 months member service/financial institution experience preferred, but not required
• Demonstrate proficiency in math, cash handling, and problem solving
• Basic knowledge of established processes, procedures, polices and risks to the organization.
• Problem solving skills and time management
• Excellent computer skills
• Knowledge of regulatory and legal requirements

Skills/Abilities:

• Ability to multitask and manage time effectively to balance workday and to complete all assigned duties in a timely manner
• Working knowledge of operating systems as listed above.
• Clear communication, proficient math and typing skills
• Must have a professional appearance, dress and attitude

WORKING CONDITIONS

• Standard office conditions
• Low to moderate noise
• Long periods of computer and member interactions
• Limited lifting up to 10 lbs

This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.