Systems Analyst

Job Description

Full time 40 hour a week position M-F with on call rotation.

POSITION SUMMARY:

Responsible for support and development of Credit Union applications, including Symitar Episys and creation, maintenance and monitoring of custom PowerOn programs to assist staff with performance of job duties and ensuring data integrity.  Provide knowledgeable support for end-users and seek out ways to automate and streamline processes for staff.  Uphold high ethical standards and confidentiality due to the sensitive nature of data accessibility.  Monitor production of core system and other business applications, including job scheduling, verification of results, and quality control. Maintenance, monitoring and configuration of all Credit Union applications. This position will be the subject matter expert in regards to operational applications deployed within the Credit Union. The Position will also manage IT projects through their entire life cycle utilizing Project Management methodologies. This position will serve as a senior technical resource for the Systems Analysis team, overseeing adherence to the software development life cycle, performing PowerOn code reviews when necessary and ensure compliance of any code or system changes to credit union policies, best practices and any applicable regulations. Prepare reports and provide recommendations for the credit union to the VP of Information Technology Business Applications.

ESSENTIAL FUNCTIONS:

• Subscribe to the credit union philosophy

• Provide excellent service to members, coworkers, and vendors

• Knowledge of Credit Union’s products and services

• Remain cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act (BSA) and any other relevant regulations

• Perform regular systems processing, ensuring accurate and timely completion of data processing.

• Independently lead organization-wide projects coordinating both internal and external resources and proactively identify work needed for successful projects.

• Consult with users to determine software or system functional specifications

• Analyze business processes to determine opportunities for improvement, make recommendations, coordinate and document resolution.

• Provide front-line application and operational support for the credit union, serving as Tier I, II and III levels of support.

• Maintenance, upgrades and patching of credit union applications to ensure latest and stable code levels

• Monitor status of core business systems supporting credit union operations.  Identify and diagnose problems, and coordinate resolution.  Define, document, and initiate corrective action.  Follow up on problem resolution and report on status.

• Promptly resolve end-user issues relating to business applications and provide secondary support on all business standard systems

• Provide knowledgeable support for staff on Symitar system and related systems

• Actively seek out and respond to requests for system improvements

• Maintain AIX operating system environment and ensure system configurations are well documented, secure and within established best practices and policies

• Coordinate internal resources and third parties/vendors for the flawless execution of IT Projects

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

• Document, test and modify computer systems to ensure optimal operation within the business environment

• Develop solutions that enhance business operations using a combination of PowerShell, PowerOn, SymPDF, HTML and JavaScript

• Review release notes for business applications, identifying and resolving possible issues and how to leverage enhancements as they become available.

• Escalate and coordinate responses and communication for system outages, coordinating vendors and internal resources to rapid resolution 24/7

• Serve as senior technical resource for staff in matters regarding business applications and business processes.

• Provide in-depth support and understanding of credit union operations such as Card Production and administration, IRA and tax reporting, etc.

• Responsible for Symitar projects, staff support, and development of special reports, processes and electronic forms supporting credit union operations

• Ensure that users are kept informed of all system updates, and that the IT Steering Committee is informed about new features that may benefit the credit union. 

• Maintain change control and testing processes for modification to applications. Verify test results and meet implementation schedules.

• Create and maintain technical schematics, business processes and data flows on both a broad conceptual and highly detailed, technical level

• Create, update, and delete software, users, develop secure user profile templates, and maintain security records for audit purposes.  Administrator responsibilities for select third party service application access, such as Internet Banking, Bill Pay, FICS, etc.

• Develop technical documents both for technical staff procedures, as well as front-end documentation on how to utilize standard and custom-built solutions

• Ensure adherence to Software Develop Life Cycle

• Perform security patching and maintenance outside of normal business hours in established off-peak time period

• Maintain physical security systems including staff alarm codes

• Respect confidentiality of information handled

• Routinely be on call outside regularly scheduled hours

• Perform other duties as assigned

QUALIFICATIONS

Education/Certification:      

• Bachelor’s degree or combination of education and commensurate professional experience required

• Advanced PowerOn (III) programming certification or demonstrated equivalence.

• Other JHA certifications such as Synergy Administrator or Advanced Lending a plus

   

Required Knowledge:

• Demonstrated understanding of programming and database concepts

• Understanding of credit union policies and procedures that relate to IT and security

• Advanced PowerOn (III) Certification or demonstrated equivalence

• Demonstrated Proficiency with Object Oriented Programming such as Python or Java

• Demonstrated proficiency with web languages such as HTML5, CSS, JavaScript required

• Understanding of Database Concepts and working knowledge of SQL Queries

• Demonstrated proficiency with JavaScript libraries such as JQuery or React.JS

• Familiarity with Software Development Life Cycle

   

Experience Required:              

• 4+ years’ experience managing and developing with a Credit Union Core Processing System. 

• Experience with Symitar or similar Credit Union core required

• Experience managing web server applications such as Apache Tomcat or Microsoft IIS required

• Demonstrated Advanced ability with Jack Henry’s PowerOn language

• Previous experience planning, coordinating and executing large scale projects

• Previous experience soliciting and formalizing requirements from end users and crafting solutions that meet or exceed initial requirements

• Experience providing direct support for end-users

• Experience administering production AIX or UNIX system

   

Skills/Abilities:

• Strong verbal, writing, and listening skills

• Ability to communicate with individuals and groups in a common language, and with people of varying levels of computer literacy

• Ability to lead cross-functional teams of all levels of the organization and independently drive to successful resolution

• User centered design principles and UX design best practices

• Willingness to learn new technologies and understand system and network concepts

• Ability to manage multiple work-streams including support and emergency tasks in addition to maintaining progress on scheduled projects and tasks

• Ability to deal constructively with conflict

• Ability to provide guidance and instruction to others

• Ability to work well in a dynamic and changing environment, and adapt quickly to new conditions and priorities

• Ability to prioritize multiple, simultaneous tasks and projects

• Must possess strong analytical and problem-solving skills.  

• Ability to recognize and define problems, research and establish facts, and resolve issues and problems promptly. 

• Ability to work and travel independently and use general office equipment and systems

   

WORKING CONDITIONS

• Standard office conditions

• Low to moderate noise

• Limited lifting up to 35 lbs.

This description has been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

The Credit Union believes that each employee makes a significant contribution to our success.  That contribution should not be limited by the assigned responsibilities.  Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent.  It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.

Experience and Skills

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