Responsible for performing collection activities associated with
delinquent member accounts, including overdrafts, Visa credit cards,
lines of credit, secured loans, signature loans and real estate
loans. Reviews delinquent accounts, determines Credit Union
position and, as circumstances indicate, directs and assists legal
counsel in collections proceedings. Assist with repossessions and
foreclosure actions. Ensures that the Credit Union's professional
image is maintained.
Utilizes effective human relations skills and various forms of
persuasion to present a positive Credit Union image in an already
negative situation. Calms irate members and answers member
questions and complaints relevant to Department functions.
Determines Credit Union position in bankruptcy procedings and
works to minimize losses.
Uses experience and knowledge of Credit Union loan policies,
procedures, and documentation together with knowledge of
Bankruptcy Law to review member files in order to establish
validity of bankruptcy proceedings. Verifies existence of assets
or evidence of fraud and works toward prompt recovery of
collateral through negotiations with bankruptcy attorney and/or court.
Monitors loans to ensure bankrupt members have adequate insurance
coverage to protect collateral and the Credit Union's interests
Perform skip tracing
Directs and assists with all repossession activity including
locating borrower and collateral, handling in process
repossessions and disposition of collateral after possession
Directs legal counsel in all court complaints and post judgment
actions including garnishments, supplemental orders, and execution
Directs and assists legal counsel in bankruptcy court
proceedings. Appears in bankruptcy court actions as needed.
Assists with foreclosure proceedings involving real property.
Works with legal counsel to coordinate trustee sales, evictions,
and title transfers to the Credit Union.
Monitors all attorney and bankruptcy accounts to ensure documents
and legal proceedings are filed and followed up by legal counsel
in a timely manner
Recommends possible charge-offs. Researches and prepares the
Write-off Summary Sheet
Performs collections efforts in accordance with Credit Union
policies and procedures and ensures they are legally compliant
Keeps accurate and up-to-date activity reports on late,
potentially late, and delinquent loans
Documents all collection actions taken, including telephone
conversations, alternative financial arrangements, and correspondence
Researches loan accounts that appear on late and potentially late
records to ensure that Credit Union errors are detected promptly.
Provides members the opportunity to fully explain their loan status.
Maintains the Credit Union's professional reputation throughout
collections operations and in all contacts with members
Develops contacts with the NUCI and other financial
institutions. Uses shared information to effectively minimize
Credit Union losses.
Keeps management informed of activities, progress attained toward
established objectives, and of any significant problems
Stays informed of changes in collections policies, procedures,
and related legal requirements
Ensures delinquent and problem accounts are closely monitored and reviewed
Maintains appropriate collections actions are instituted that are
in accordance with established Credit Union policies and are
legally compliant. Legal actions are closely supervised and directed.
Ensures delinquent accounts are promptly collected. A
delinquency ratio which meets management standards is maintained.
Professional business relations exist with members. Members' are
properly assisted with their financial problems and their
questions are courteously answered.
Maintains effective working relations and coordination with
Credit Union legal counsel
Completed high school diploma, GED or equivalent combination of
formal training and experience
Additional business training strongly preferred
Thorough understanding of Credit Union loan products and policies
Knowledge of all loan contract terms and agreements
Familiar with deposit programs, account ownership, and
Thorough understanding of court systems (Small Claims,
Circuit, District, Bankruptcy)
Thorough understanding of repossession
Thorough understanding of written off loan/judgments
Complete knowledge of equity calculations, priority of
liens, and redemption rights
Accuracy and thoroughness in work
Ability to manage projects
Excellent communication, telephone, and public relations skills
Ability to work well independently
Ability to work well in stressful situations
Ability to operate related computer applications and other
business equipment including calculator, typewriter, copy
machine, printer, credit bureau terminal, telephone, fax
This description has been reviewed to ensure that only
essential functions and basic duties have been included.
Peripheral tasks, only incidentally related to each position, have
been excluded. Essential functions, requirements, skills, and
abilities included have been determined to be the minimal
standards required to successfully perform the positions. In no
instance, however, should the duties, responsibilities, and
requirements delineated be interpreted as all-inclusive.
Additional functions and requirements may be assigned by
supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is
possible that requirements may be modified to reasonably
accommodate disabled individuals. However, no accommodations will
be made which may pose serious health or safety risks to the
employee or others or which impose undue hardships on the organization.
The Credit Union believes that each employee makes a
significant contribution to our success. That contribution should
not be limited by the assigned responsibilities. Therefore, this
job description is designed to outline primary duties,
qualifications, and job scope, but not limit the incumbent. It is
our expectation that each employee will offer his/her services
wherever and whenever necessary to ensure the success of our
Job descriptions are not intended as and do not create
employment contracts. The organization maintains its status as an
at-will employer. Employees can be terminated for any reason not
prohibited by law.