Helpdesk Specialist

    • Job Tracking ID: 512165-671904
    • Job Location: Westminster, CO
    • Job Level: Any
    • Level of Education: Any
    • Job Type: Full-Time/Regular
    • Date Updated: February 28, 2019
    • Years of Experience: Any
    • Starting Date: ASAP
    • Days of the Week: Mon,Tue,Wed,Thurs,Fri
    • Hours: 40 hours M-F 8-5 plus participation in oncall rotation
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Job Description

POSITION SUMMARY:

The Help Desk Support position is responsible for maintaining, configuring, installing, and troubleshooting company owned hardware and software systems. Provides IT related customer service and technical support to all users company-wide.

 

ESSENTIAL FUNCTIONS:

  • Troubleshoots computer hardware that will include the installation, repair, and upgrade of PC’s and network hardware within the organization. Including but not limited to printers, phones, and other forms of electronic communication.

  • Troubleshoots software; installation, repair, and upgrade of software within the organization including but not limited to software applications and business suites, operating systems, drivers, and utilities

  • Responds to assigned Help Desk tickets in a timely manner

  • Educate end user when repairing their PC’s

  • Participates in the on-call rotation for the Credit Union

  • Actively supports the Company’s commitment to safety and its "Core Values"

  • Perform other duties as assigned

 

QUALIFICATIONS

  • Associates degree/completion of 2 years schooling in Computer Science or other related area, or equivalent job-related experience preferred

     

Required Knowledge:

  • VMware and virtualized environments

  • PC hardware, network printers, and phone systems

  • Microsoft desktop operating systems, Microsoft desktop to network connection, and Microsoft Office products

  • KACE Helpdesk

     

Experience Required:

  • 2 years experience in PC software and hardware support preferred

     

Skills/Abilities:

  • Strong troubleshooting and problem-solving skills

  • Strong customer-service

     

WORKING CONDITIONS

  • Standard office conditions

  • Low to moderate noise

  • Limited lifting up to 50 lbs.

 

 

This description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded.Essential functions, requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.Additional functions and requirements may be assigned by supervisors as deemed appropriate.

 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.


The Credit Union believes that each employee makes a significant contribution to our success.That contribution should not be limited by the assigned responsibilities.Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent.It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.Employees can be terminated for any reason not prohibited by law.

 

Experience and Skills

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